Q: If I am a new client, should I arrive early?
A: Yes. Arriving 10-15 minutes prior to your scheduled appointment will allow an ideal amount of time to complete your new client paperwork.
Q: If I am on multiple medications and/or undergo medical treatments of any kind, should I list this on the personal health form?
A: Yes. You may bring a list of medications the day of your appointment and it will be attached to your file. In some cases, a doctor’s clearance may be necessary.
Q: May I request a student according to gender or level of experience?
A: No, SensAbility is a teaching clinic. This policy is in place to ensure that all students receive an equal opportunity to work on the public.
Q: If I enjoyed my student therapist’s service, may I request them again?
A: Yes, we gladly honor student requests by name to provide the student with a repeat client experience.
Q: May I tip the student for the service provided?
A: No, students may not accept tips due to State Board regulations. The best thing a student can receive is your genuine feedback. If the student does not provide you with a feedback form, please ask a SensAbility Staff Member and they will provide one for you.
Q: What happens if I show up for my appointment and the student I requested is absent?
A: Student requests are not guaranteed. If a student is unable to make it to their clinic shift, we will transfer their appointments to the next available student. This is to ensure that as many students get hands on experience as possible.
Q: May I have a gender preference with a Professional service?
A: Yes, gender preference is honored with our Professionals. Please state this request at the time of booking.
Q: May I tip a Professional?
A: Yes, tipping a Professional is allowed.
Q: What is the cancellation policy?
A: Twenty-four (24) hours notice must be given in order to cancel an appointment. If this is violated, the full price of the appointments held under the reservation will be charged.
Q: If I am running late, how will it affect my treatment?
A: If you arrive more than 15 minutes late, your appointment will be cancelled. Any arrival under 15 minutes late will result in a shortened appointment in order to prevent delays for other clients.
Q: Does SensAbility have a gift shop?
A: Yes! Our store includes Lotus Moon Skincare products, Biotone and Sacred Earth massage products, massage tools, spa therapy products including essential oils and carriers, skin care supplies, etc… Please call for any specific inquiries.
Q: Are there age limitations for receiving a treatment?
A: Yes. Massage Clients 17 years old must have parent or guardian consent. Parent or guardian must sign a Personal Health Information sheet. Clients 16 years old and younger must have parent or guardian in the room with them during their treatment. Skin Care Clients must be 17 years or older to receive waxing services. Personal Training Clients 14-16 years old must have a parent or guardian present at all times during training session. Personal Training Clients 17 years old and older must sign all wavier forms to participate.
Q: Is childcare provided?
A: No. Children may not be left unattended in the lobby during a client’s treatment.
Q: Will refreshment (hot tea, coffee, food etc…) be available while I wait for my appointment?
A: No, but we do offer cold filtered water.
Q: What is our merchandise return policy?
A: SensAbility gladly accepts returns on items that are unopened, defective or may have caused an allergic reaction. The return must be made within 10 days of the original purchase with a receipt or purchase record. SensAbility cannot accept returned items if more than 10% of the product has been used.