Q&A

Frequently Asked Questions

Q: If I am a new client, should I arrive early?

A: Yes. Arriving 10-15 minutes prior to your scheduled appointment will allow an ideal amount of time to complete your new client paperwork.

 

Q: If I am on multiple medications and/or undergo medical treatments of any kind, should I list this on the personal health form?

A: Yes. You may bring a list of medications the day of your appointment and it will be attached to your file. In some cases, a doctor’s clearance may be necessary.

 

Q: Am I required to disclose my medical conditions and/or medications on my intake form and to my student therapist in the interview process?

A: Yes, our policy is, failure to disclose medical conditions or prescriptions during the interview process may result in cancellation of your session. We apologize for any inconvenience but your safety is our # 1 priority.

 

What if I need to get a medical release from my doctor due to a health condition or current medication I am taking?

A: Certain medical conditions and /or medications can contraindicate the client for massage Ex. Heart issues, diabetes, auto immune diseases, stage of Cancer, high/low blood pressure not medicated, blood thinners, etc. It is in the best interest of the client when under the care of a doctor to get a release to allow them to receive massage/skincare services. Please click here to download a physician medical release to have your doctor complete prior to your massage. This will be put in your file for reference by massage students and clinic supervisors at SensAbility.

 

Q: May I request a student according to gender or level of experience?

A: No, SensAbility is a teaching clinic. This policy is in place to ensure that all students receive an equal opportunity to work on the public.

 

Q: If I enjoyed my student therapist’s service, may I request them again?

A: Yes, we gladly honor student requests by name to provide the student with a repeat client experience.

 

Q: May I tip the student for the service provided?

A: No, students may not accept tips due to State Board regulations. The best thing a student can receive is your genuine feedback. If the student does not provide you with a feedback form, please ask a SensAbility Staff Member and they will provide one for you.

 

Q: What happens if I show up for my appointment and the student I requested is absent?

A: Student requests are not guaranteed. If a student is unable to make it to their clinic shift, we will transfer their appointments to the next available student. This is to ensure that as many students get hands on experience as possible.

 

Q: May I have a gender preference with a Professional service?

A: Yes, gender preference is honored with our Professionals. Please state this request at the time of booking.

 

Q: May I tip a Professional?

A: Yes, tipping a Professional is allowed.

 

Q: What is the cancellation policy?

A: Twenty-four (24) hours notice must be given in order to cancel an appointment. If this is violated, the full price of the appointments held under the reservation will be charged.

 

Q: If I am running late, how will it affect my treatment?

A: If you arrive more than 15 minutes late, your appointment will be cancelled. Any arrival under 15 minutes late will result in a shortened appointment in order to prevent delays for other clients.

 

Q: Does SensAbility have a gift shop?

A: Yes!  Our store includes Paloma Belle Skincare products, Biotone and Sacred Earth massage products, massage tools, spa therapy products including essential oils and carriers, skin care supplies, etc… Please call for any specific inquiries.

 

Q: Are there age limitations for receiving a treatment?

A: Yes. Massage Clients 17 years old must have parent or guardian consent. Parent or guardian must sign a Personal Health Information sheet. Clients 16 years old and younger must have parent or guardian in the room with them during their treatment.

Skin Care Clients Clients 16-17 years old must have parent or guardian consent. Parent or guardian must sign a Personal Health Information. Clients 16 years old and younger must have parent or guardian in the room with them during their treatment. Clients must be 17 years or older to receive waxing services.

Personal Training Clients 14-16 years old must have a parent or guardian present at all times during training session. Personal Training Clients 17 years old and older must sign all wavier forms to participate.

 

Q: Is childcare provided?

A: No. Children may not be left unattended in the lobby during a client’s treatment.

 

Q: Will refreshment (hot tea, coffee, food etc…) be available while I wait for my appointment?

A: No, but we do offer cold filtered water.

 

Q: What is our merchandise return policy?

A: SensAbility gladly accepts returns on items that are unopened, defective or may have caused an allergic reaction. The return must be made within 10 days of the original purchase with a receipt or purchase record. SensAbility cannot accept returned items if more than 10% of the product has been used.

 

Q: Can my service/session be terminated?

A: Certain conditions will preclude or end the session:

  • Contagious illness: including colds, flu, rashes, etc.
  • Being under the influence of drugs or alcohol.
  • If the client’s needs are beyond the scope of our practice.
  • Requests for sexual or other inappropriate activities. This will not be tolerated and the client will not be rescheduled if this occurs.

 

Q:Does SensAbility have a cell phone policy?

A: Yes, Out of consideration for SensAbility guests and student therapists please mute or turn off cell phones. Cell phone use is not permitted in the spa. Our front desk staff will assist you if needed.

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The SensAbility clinic at Atlanta School of Massage has decided to slowly welcome customers back into the building for services.  We will start with our massage services first since the client will be wearing a mask for the duration of the service.

We have missed you all dearly, we want to conduct our reopening safely for students, staff, and customers. Please understand that we have new guidelines in place to ensure that your visit is enjoyable and safe.

Please check out our safety and protocol videos in links below;

We have decided to limit the capacity of our building, meaning that we will no longer be accepting walk-in clients. It is imperative to book an appointment online or OVER the Phone ONLY (770)-677-0300. To enter the building, clients must have a previously scheduled appointment. We have converted to a Touchless Environment to ensure that physical contact is at a minimum. All clients are to complete their paperwork online prior to their appointment times.
 
Check out our Pre-Screening Protocols Our new guidelines and regulations will be explained via e-mail or over the phone. If you have further questions, please feel free to contact us via email (sensability@atlataschoolofmassage.edu) or phone (770-677-0300).
   
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2 Dunwoody Park South
Atlanta, GA 30338
Phone: 770-729-4797
Directions

2 Dunwoody Park South, Suite 104
Atlanta, GA 30338
Phone: 770-729-4797
Directions