FAQ

Most frequent questions and answers

Yes. Arriving 10-15 minutes prior to your scheduled appointment will allow an ideal amount of time to complete your new client paperwork.

Yes. You may bring a list of medications the day of your appointment and it will be attached to your file. In some cases, a doctor’s clearance may be necessary.

Yes, our policy is, failure to disclose medical conditions or prescriptions during the interview process may result in cancellation of your session. We apologize for any inconvenience but your safety is our # 1 priority.

Certain medical conditions and /or medications can contraindicate the client for massage Ex. Heart issues, diabetes, auto immune diseases, stage of Cancer, high/low blood pressure not medicated, blood thinners, etc. It is in the best interest of the client when under the care of a doctor to get a release to allow them to receive massage/skincare services. Please click here to download a physician medical release to have your doctor complete prior to your massage. This will be put in your file for reference by massage students and clinic supervisors at SensAbility.

No, SensAbility is a teaching clinic. This policy is in place to ensure that all students receive an equal opportunity to work on the public.

Yes, we gladly honor student requests by name to provide the student with a repeat client experience.

No, students may not accept tips due to State Board regulations. The best thing a student can receive is your genuine feedback. If the student does not provide you with a feedback form, please ask a SensAbility Staff Member and they will provide one for you.

Student requests are not guaranteed. If a student is unable to make it to their clinic shift, we will transfer their appointments to the next available student. This is to ensure that as many students get hands on experience as possible.

Yes, gender preference is honored with our Professionals. Please state this request at the time of booking.

Yes, tipping a Professional is allowed.

Twenty-four (24) hours notice must be given in order to cancel an appointment. If this is violated, the full price of the appointments held under the reservation will be charged.

If you arrive more than 15 minutes late, your appointment will be cancelled. Any arrival under 15 minutes late will result in a shortened appointment in order to prevent delays for other clients.

Yes!  Our store includes Paloma Belle Skincare products, Biotone and Sacred Earth massage products, massage tools, spa therapy products including essential oils and carriers, skin care supplies, etc… Please call for any specific inquiries.

Yes. Massage Clients 17 years old must have parent or guardian consent. Parent or guardian must sign a Personal Health Information sheet. Clients 16 years old and younger must have parent or guardian in the room with them during their treatment.

Skin Care Clients Clients 16-17 years old must have parent or guardian consent. Parent or guardian must sign a Personal Health Information. Clients 16 years old and younger must have parent or guardian in the room with them during their treatment. Clients must be 17 years or older to receive waxing services.

Personal Training Clients 14-16 years old must have a parent or guardian present at all times during training session. Personal Training Clients 17 years old and older must sign all wavier forms to participate.

No. Children may not be left unattended in the lobby during a client’s treatment.

SensAbility gladly accepts returns on items that are unopened, defective or may have caused an allergic reaction. The return must be made within 10 days of the original purchase with a receipt or purchase record. SensAbility cannot accept returned items if more than 10% of the product has been used.

Certain conditions will preclude or end the session:

  • Contagious illness: including colds, flu, rashes, etc.
  • Being under the influence of drugs or alcohol.
  • If the client’s needs are beyond the scope of our practice.
  • Requests for sexual or other inappropriate activities. This will not be tolerated and the client will not be rescheduled if this occurs.

Yes, Out of consideration for SensAbility guests and student therapists please mute or turn off cell phones. Cell phone use is not permitted in the spa. Our front desk staff will assist you if needed.

We know traffic is a challenge in Atlanta! Massage therapy appointments are scheduled back to back, so plan ahead to arrive on time. New clients should arrive 15 minutes early in order to fill out new client paperwork. Late arrivals will result in a shortened appointment in order to prevent delays for other clients.

Clients 16-17 years old must have parent or guardian consent. Parent or guardian must sign a Personal Health Information. Clients 16 years old and younger must have parent or guardian in the room with them during their treatment. Clients must be 17 years or older to receive waxing services.

Cancellations are accepted up to 24 hours prior to your massage appointment. You will be charged for your reserved appointment, if you fail to appear, cancel without proper notice or arrive more than 15 minutes late.

Increase your intake of water before and after massage treatments. Refrain from shaving in the 24 hours prior to receiving treatments. During all treatments, your body will be fully draped. Only the specific body area being treated will be exposed. Please leave valuables at home.

All student appointments are randomly assigned. Gender preferences are not honored and requests for appointments with specific students are not guaranteed. Gender preference may be requested when booking Professional Massage services.

Each client is unique, so please let us know in advance if you have medical conditions such as allergies, heart conditions, diabetes, pregnancy (must be past 1st trimester), etc. This will allow us to personalize your services.

Smoking, alcoholic beverages, food, and cellular phone use is prohibited. Childcare is not provided. As a courtesy to our other clients, please make prior arrangements.

SensAbility gladly accepts returns on items that are unopened, defective or may have caused an allergic reaction. The return must be made within 10 days of the original purchase with a receipt or purchase record. SensAbility cannot accept returned items if more than 10% of the product has been used.